Refund policy

WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. WE ACCEPT EXCHANGE OR STORE CREDIT ONLY.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED YOUR ORDER NUMBER FOR THE RETURN. PLEASE READ EXCEPTIONS / NON-RETURNABLE ITEMS. 

TO START A RETURN, YOU CAN CONTACT US AT INFO@SHOPMIAISABELLA.COM. IF YOUR RETURN IS ACCEPTED, EXCHANGE SHIPPING COST ARE AT THE EXPENSE OF THE CUSTOMER. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED, YOU WILL BE RESPONSIBLE FOR A RESHIPPING FEE TO GET IT BACK OR STORE CREDIT MINUS A 20% RESTOCKING FEE.

IF YOUR ITEMS APPEAR TO BE WORN YOUR RETURN WILL BE REJECTED AND YOU WILL HAVE TO PAY FOR ALL RE-SHIPPING FEES TO GE IT BACK.

 

DO NOT SEND BACK ITEMS WITHOUT APPROVAL 

YOU WILL AUTOMATICALLY RECIEVE STORE CREDIT MINUS A 20% RESTOCK FEE.

*ALL SHIPPING COST ARE NONREFUNDABLE*

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTION AT INFO@SHOPMIAISABELLA.COM.

 

DAMAGES AND ISSUES 

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US WITHIN 48 HOURS  IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. PLEASE DO NOT SEND BACK ITEMS WITHOUT APPROVAL. ALL ITEMS MUST BE UNWORN WITH ALL ORIGINAL TAGS. 

 

 

DO NOT SEND BACK EXPOSED MERCHANDISE ALL ITEMS MUST BE SHIPPED SAFELY IN SHIPPING PACKAGING. IF ITEMS GET DAMAGED DURING TRANSIT, RETURN WILL NOT BE ACCEPTED.

EXCEPTIONS / NON-RETURNABLE ITEMS 

UNFORTUNATELY, WE DO NOT ACCEPT RETURNS ON SALE ITEMS,WHITE CLOTHING, BODYSUITS, SHOES, SOCKS, DELICATES, ACCESSORIES AND GIFT CARDS.

ALL FINAL SALE.

EXCHANGES 

CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING FEES WHEN EXCHANGING ITEMS.THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED FOR STORE CREDIT, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM. (STORE CREDIT INCLUDES PRE-ORDERS)

REFUNDS 

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE STORE CREDIT WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED FOR STORE CREDIT ONLY.

 

ORDER CANCELATIONS

IF YOU'D LIKE TO CANCEL YOUR ORDER PLEASE EACH OUT TO US AT INFO@SHOPMIAISABELLA.COM WITHIN 60 MINUTES OF PLACING YOUR ORDER. ONCE YOUR ORDER IS SHIPPED YOUR ORDER CAN NOT BE CANCELED. (THIS INCLUDES PRE-ORDERS)